PRIVACY POLICY

We are aware of how important the security of your data is for you. In this respect, it is also very important for us to protect your data safely and ensure its confidentiality. As Phoenix Healthcare (hereinafter referred to as “Phoenix Healthcare” or “we”), acting as the Data Controller, we undertake to respect your personal data and other confidential information and to take all reasonable measures to ensure the security of this information and to provide the security measures required by law.

Phoenix Healthcare Privacy Policy therefore aims to provide the necessary information on the purposes for which your data will be used by Phoenix Healthcare, in what manner, and with whom it may be shared.

This Privacy Policy only covers the services provided through the domain name http://www.phoenixhealthycare.com (hereinafter referred to as the “Site” or “Internet Site”). If your personal data is processed by Phoenix Healthcare through our website, these data will be used in accordance with our Privacy Policy.

USING THE SITE WILL CONSTITUTE YOUR ACCEPTANCE OF THE PRIVACY POLICY AND RELATED TERMS OF USE.

We recommend that you view our Privacy Policy every time you visit our website. This Privacy Policy may be updated by Phoenix Healthcare from time to time for any reason. By using our website, you will be deemed to have read the latest version of our Privacy Policy and accepted its amended terms. Changes made to the Privacy Policy will automatically enter into force when published on the Site. Each updated version will also apply to information already collected.

Any updates to the Privacy Policy will be published on the http://www.phoenixhealthycare.com homepage, privacy statement page and other appropriate places, and you will be informed about how your personal information is collected, used or shared.

Processing of Your Data and Personal Data

Data is information related to all facts such as numerical, such as age, height, weight, and categorical, such as brand, channel name, country, city, collected and analyzed for the purpose of interpretation and presentation. Data also includes your personal data.

Personal data is any information related to an identified or identifiable natural person, such as name, address, e-mail address, telephone number, date of birth, IP address. Such data will be processed in full compliance with the Personal Data Protection Law, in addition to this Privacy Policy. In the event of a conflict between this Privacy Policy and the relevant legal legislation, the legal legislation will prevail.

Phoenix Healthcare and our contracted service providers use your data for the purposes of investigating and responding to your complaints, questions and opinions, making your appointments, conducting all medical diagnosis, examination, treatment and care services, performing the most appropriate studies for your needs, providing you with better service, facilitating the use of our website, and consulting your ideas.

Phoenix Healthcare processes your personal data that you have shared and transmitted voluntarily, and also your personal data in accordance with general principles if the processing conditions are within the scope of legal legislation.

We do not require you to provide your personal data in order to log in to our site, the information requested from you is reasonable and does not require you to disclose more information. You may see a small red asterisk (“*”) next to the information that we must provide as mandatory in order to provide our services to you. Any information that does not contain this sign is information that you can provide optionally.

Phoenix Healthcare, in accordance with Article 5 of the Personal Data Protection Law,

It is clearly provided for in the laws;

It is mandatory for the protection of the life or physical integrity of the person who is unable to give his consent due to a de facto impossibility or whose consent is not legally valid, or of another person;

Provided that it is directly related to the establishment or performance of a contract, the processing of personal data belonging to the parties to the contract is necessary;

It is mandatory for the data controller to fulfill his legal obligation;

It is made public by the relevant person himself;

Data processing is mandatory for the establishment, exercise or protection of a right;

In cases where data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person, it may process all your non-special personal data without your consent.

Your special personal data (race, ethnic origin, political opinion, philosophical belief of the persons,

religion, sect or other beliefs, appearance and dress, association, foundation or union membership, criminal conviction and security measures related data and biometric and genetic data) can only be processed in cases stipulated by law. In the processing of special personal data, sufficient measures determined by the Board are taken.

Your special personal data regarding health and sexual life can only be processed by Phoenix Healthcare for the purpose of protecting public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and financing, and will not be processed without your explicit consent outside of these cases.

Phoenix Healthcare will process your personal data in all cases and conditions, provided that it is in accordance with the law and the rules of honesty; accurate and up-to-date when necessary; processed for specific, clear and legitimate purposes; related to the purpose for which they are processed, limited and proportionate; and stored for the period stipulated in the relevant legislation or necessary for the purpose for which they are processed.

We have prepared separate disclosure texts for each area where your personal data is collected and also for the cookies used on the Site regarding the processing of your personal data by Phoenix Healthcare. You can access these disclosure texts from the relevant sections, as well as via the Communication Section Disclosure Text, Appointment Section Disclosure Text, Whatsapp Section Disclosure Text and Cookies Disclosure Text hyperlinks.

We may also collect your personal data through the methods specified below:

The site server automatically collects information such as your internet protocol (IP) address, browser type and language, application login date and time that will help us track user behavior in the application and identify trends.

One or more cookies (cookies) may be assigned (sent) to your device to facilitate your access to the Site and personalize your online experiences. The Site uses “cookies” to carefully monitor certain information you enter when you visit or use the Site. “Cookies” are very small files that reside on your computer for record keeping purposes, which enable records to be kept and thus enable you to be identified by the Site. The Site also uses cookies to provide users with new content and information specific to their interests. Cookies are widely used on many websites and are not tied to users’ personal information. If your browser settings are programmed to reject all cookies, the Site may not function properly. Click for more detailed information about cookies.

Purpose of Processing Your Personal Data

Phoenix Healthcare; In addition to the purposes of providing the services provided completely and completely, further improving them, and offering new services, it will also be processed in the presence of the conditions specified in Article 5, Paragraph 2 and Article 6, Paragraph 3 of the Personal Data Protection Law.

Phoenix Healthcare may process your personal data:

To fulfill the legal obligations regulated in the Health Services Fundamental Law No. 3359, the Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliated Institutions, the Regulation on Private Health Institutions Providing Outpatient Diagnosis and Treatment, the Regulation on Personal Health Data, and the Ministry of Health regulations and other legislation provisions;

To better meet your appointment and information request requirements;

To make your appointment reservations and manage your appointments;

To provide you with information regarding your appointment if an appointment is made;

To carry out all medical diagnosis, examination, laboratory results, test results, prescription information, treatment and care services

To respond to the requests of the Ministry of Health and other public institutions and organizations in accordance with the applicable legislation;

To provide medicine and medical device supply;

To verify patient identity;

To plan patient relations management processes;

To conduct analysis in order to improve the services we provide;

To bill for our health services;

To be able to investigate and respond to your complaints, questions and opinions regarding your messages;

To fulfill our obligations regarding the performance of our services;

To be able to create a database, list, report, verify, analyze and evaluate, produce statistical information and, if necessary, to share these with experts in the field provided that confidentiality conditions are observed;

To be able to analyze how you use our website and other communication channels and to customize our communication channels for better service to you;

To facilitate the use of the Site;

To be able to research and develop our services and your personal selection options regarding them;

To be able to detect and respond to abuse of the Site and fraudulent transactions

to be able to provide protection against;

Data Integrity

Phoenix Healthcare attaches great importance to the accuracy, completeness, up-to-dateness and intended use of the data collected and works within the framework of the principle of continuous development in this regard.

Sharing Your Personal Data

We are aware that it is a legal obligation that your personal data cannot be shared with third parties without your approval and/or with the exceptions specified in the legislation on the protection of personal data.

Phoenix Healthcare; reserves the right to share personal information of users compiled on the Site with third parties in cases required by the current legislation, by complying with the applicable laws, judicial decisions and transactions, subpoenas and other legal transactions, and also in order to prevent its own interests from being harmed, to protect the security, rights and legitimate interests of itself and its employees, representatives and Site users.

Phoenix Healthcare may share your personal data with our employees, contracted service providers, tax and financial advisors, authorized mediators and lawyers, the Ministry of Health, sub-units affiliated with the Ministry and family medicine centers, the Social Security Institution, the General Directorate of Population, the Turkish Pharmacists Association, laboratories, medical centers, ambulances, medical devices and health service providers located in Turkey or abroad that we cooperate with for medical diagnosis and treatment, private insurance companies, tax and financial advisors, judicial and administrative authorities, and other relevant persons and organizations in line with legal obligations.

These companies with which we share your data are subject to the current legislation and are obliged to protect the confidentiality of the information we have provided to them. However, Phoenix Healthcare assumes no responsibility for the unlawful behavior of these third parties.

Our service providers are companies that are mandatory for us to be able to provide the services we offer to you, such as data analysts, server providers, data storage service providers, IT and virtual security companies, SMS or e-mail infrastructure services, customer services, or that may be useful for us to improve the quality of these services, and in any case, we work under complete confidentiality agreements.

Commercial Transfer

In the event of a possible merger, acquisition and/or takeover of Phoenix Healthcare, such as the transfer of its assets and/or change of owners, personal information belonging to Site users may be shared with relevant third parties.

Data Transfer Abroad

The transfer of information to Phoenix Healthcare and/or third parties with permission, which may include personal information, may also include the transfer of this data from one jurisdiction to another.

Your personal data will only be transferred if there is sufficient protection in the country to which the data will be transferred; if there is no sufficient protection, the data controllers in Turkey and/or the relevant foreign country undertake in writing to provide sufficient protection and the Board’s permission is obtained.

Other Principles

All Phoenix Healthcare personnel accept and declare that they are aware of this Privacy Policy and are obliged to comply with it. Phoenix Healthcare accepts and undertakes that it will evaluate any complaints about the violation of the Privacy Policy and initiate the necessary procedures in case a violation is detected.

The site has been prepared to inform people and does not provide health services to users. The text or visual content on the site is not for advertising purposes. Phoenix Healthcare is in no way responsible for the use of this site content for diagnosis and treatment purposes.

Information and methods related to medicine, health, diagnosis and treatment may change. Since the information on the site is not updated every day, it is the user’s responsibility to use each information by consulting their doctor.

All intellectual and industrial property rights regarding all kinds of information, content on the site, their arrangement and partial and/or complete use belong to Phoenix Healthcare.

Please note that this Privacy Policy applies only to online information collection and dissemination practices in connection with the Site and does not apply to any of our practices performed offline.

Your Rights Over Your Personal Data

Regarding your personal data processed by Phoenix Healthcare, you may apply to Phoenix Healthcare (in cases where Phoenix Healthcare is the data processor, to the data controller itself);

a) Learn whether your personal data has been processed,
b) Request information about your personal data if it has been processed,

c) Learn the purpose of processing your personal data and whether it is used in accordance with its purpose,

ç) Know the third parties to whom your personal data has been transferred domestically or abroad,

d) Request correction of your personal data if it is processed incompletely or incorrectly.

You have the right to request,

e) Request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the Personal Data Protection Law,

f) Request that the transactions carried out in accordance with subparagraphs (d) and (e) be notified to third parties to whom your personal data is transferred,

g) Object to the emergence of a result against you by analyzing your processed data exclusively through automatic systems,

ğ) Request compensation for the damage in case of damage due to the processing of your personal data in violation of the law.

Options / Opt-out

Users have the right to make a choice and/or change their preferences by following the methods below.

You may refuse to share your optional personal data in order to use the services and activities we offer through the Site.

Knowing that you will not be able to access some services and/or you will not be able to use some features of the Site and accepting this situation, you may prefer not to share your personal information.

You may request that your personal data that you have shared in the sections on the Site be updated or deleted or that your requests in these areas be removed.

If you do not want to receive newsletters about the Site, you can cancel your registration to be informed about the newsletter by clicking on the “Cancel Subscription” link at the bottom of the e-mails sent. In addition, if you want to make a change regarding the SMS Communication permission, you can make this change free of charge by following the RED instruction in the SMSs we send you.

Knowing that you may experience some problems in accessing some services and/or using some features of the Site and accepting this situation, you can set your browser settings to delete and/or reject cookies.

Updating and Correcting Your Personal Data

If you would like to receive a copy of the information you have shared with Phoenix Healthcare or if you realize that any information published about you is incorrect and want it to be corrected or deleted, please contact us.

In order to fulfill this request, our employees may ask you to verify your identity information and other details, including your personal identifiers, before taking any action regarding the information to be added and/or deleted.

Following the evaluation of your request within the framework of the principles of proportionality, data quality and reasonableness, operations such as changing, correcting or deleting incorrect data will be carried out on this information. In this context, all requests you direct to the Site will be tried to be fulfilled within the most appropriate time and in the most appropriate way for your request.

In order for these requests to be fulfilled faster and for us to assist you better, you can use our KVKK Application Form that we have prepared for you.

Security of Your Personal Data

Phoenix Healthcare attaches importance to protecting the confidentiality of your data. Phoenix Healthcare uses appropriate security systems to prevent the loss, modification and use of data under its control for different purposes, and in addition, our forms where you send data are protected with 256 Bit SSL (Secure Socket Layer), an encrypted communication channel that encrypts information entries during transmission as an additional security application.

When the data in question reaches Phoenix Healthcare, this data is protected in accordance with our security and privacy standards. In order to benefit from SSL, your Internet browser must support SSL and the SSL options in your browser must be active.

In addition, we take all administrative measures that we believe are necessary to protect and preserve your personal data. Only authorized employees are allowed to access your personal data to perform their duties related to our services. In this context, our personnel receive the necessary training and start working after the necessary information process.

However, as in every online data transfer, due to the nature of the information technology sector; Phoenix Healthcare’s establishment of a security level that meets the standards may not prevent unauthorized access.

Therefore, Phoenix Healthcare is not responsible for any damage and/or loss arising from security breaches or technical problems and as foreseen in this Privacy Policy. Phoenix Healthcare is not responsible for any damage that may arise due to information disclosures that may occur due to undesirable and/or unforeseen reasons.

At this point, Phoenix Healthcare’s commitment is to provide an appropriate information security policy determined by the Personal Data Protection Board, which is not less than a generally accepted security level. This is not a preventive guarantee commitment.

Do not believe that there is any breach of the security of the Site

Please contact us if you have any reason to do so.

Cookies

Phoenix Healthcare may use cookies on its website to enhance your experience. No information is collected from your system and/or hard drive through the cookies used. You are not identified by name or e-mail address on our site, however, numbers and directories are assigned when you first log in.

Cookies are small data files placed on your computer by the internet network server through your browser. When a connection is established between your browser and the server, the site recognizes you through cookies. The purpose of using cookies is to provide convenience to the user visiting the website. There are four types of cookies according to their purpose of use: Session Cookies, Performance Cookies, Functional Cookies and Advertising and Third Party Cookies.

Phoenix Healthcare uses session cookies and performance cookies on its website. Session cookies are temporary cookies that are kept in the user’s browser until the user leaves the website. Other cookies are cookies that remain in the user’s browser unless deleted by the user. The lifespan of cookies varies depending on the browser settings made by the user.

You have the ability to accept or reject cookies by changing the settings on your internet browser. Please refer to your browser instructions to learn how to change your browser settings or how to delete cookies. Please note that some features of the site will not be available when cookies are disabled.

For more detailed information, you can review the Phoenix Healthcare Cookie Policy.

You can learn about blocking third-party cookies from the following websites:

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Contact

You can share any comments and questions you may have about this Privacy Policy and/or Phoenix Healthcare’s general privacy practices with us:

Tatlısu mah. Terim sk. Nezih Towers no:1 A35 Ümraniye/İstanbul/34774 TR

8568 W Gambit Trl. Peoria AZ 85383/USA

Related to: Privacy Policies,

Contract Integrity

Site users accept and agree that if any provision of this Privacy Policy is deemed invalid by a competent court, the applicable provision that is most appropriate to the regulation in the said provision and creates the closest effect to the true intention of the parties shall prevail and that this situation shall not eliminate the effect and effect of the other provisions within the scope of this Privacy Policy.

Dispute Resolutions

Our policy regarding any possible disputes that may arise between site users and Phoenix Healthcare is to ensure that these disputes are resolved by agreement of the parties and with the satisfaction of the user. You can send us your complaints and requests regarding any issue from the relevant section on the website.

In addition, if you wish, you may apply to resolve your disputes through mediation. Your right to mediation does not prevent the right to apply for other legal solutions in any way.